Shipping policy
Shipping Policy
Delivery Options
Delivery times are estimated timeframes after items have left our warehouse and may vary due to public holidays, peak periods, and external factors like postal and courier operations.
Delivery Restrictions: We can no longer deliver to PO Boxes or Parcel Lockers.
Metro Areas
| Delivery Option | Delivery Time Frame | Cost |
|---|---|---|
| Standard Shipping | 1 to 3 business days | Free for orders over $99*; otherwise, $12 |
Non-Metro Areas
| Delivery Option | Delivery Time Frame | Cost |
|---|---|---|
| Standard Shipping | 5 to 10 business days | Free for orders over $99*; otherwise, $18 for NSW; $25 for Outside NSW |
Remote Areas
| Delivery Option | Delivery Time Frame | Cost |
|---|---|---|
| Standard Shipping | 5 to 10 business days | $25 |
Free Shipping over $99
Terms and conditions: *Orders with a minimum spend of $99 after discounts qualify for free standard delivery within Australia. This offer is available exclusively to retail customers and excludes business accounts. Free shipping is not available to remote or offshore locations. Delivery applies only to standard and cold shipping rates and excludes express shipping options, which will incur additional charges.
This free delivery offer cannot be combined with other promotions unless specified. The offer applies solely to eligible Australian addresses, and we reserve the right to modify or cancel this offer at any time without prior notice.
Remote Area Postcodes
South Australia
5654, 5690, 5701, 5723–5724, 5734
Northern Territory
0800–0801, 0803, 0804, 0810–0814, 0815, 0820–0821, 0822, 0828–0832, 0834–0839, 0840, 0841, 0845, 0846–0847, 0850–0851, 0852, 0853, 0854, 0860, 0861–0862, 0870–0871, 0872–0873, 0874–0875, 0880–0881, 0885, 0886, 0909
Offshore Locations
2898, 4875–4876, 4892, 5220–5223, 5374, 7255, 7256–7257
Processing Time
Orders are processed within 1-2 business days prior to shipment, and this processing time is not included in delivery time estimates.
Please note: We do not deliver refrigerated items to P.O. Boxes or Parcel Lockers to ensure temperature control during delivery. For best results, select a delivery location where you can receive your package promptly.